Privacy policy

Privacy Policy

Last Updated: July 2026

At LottusHome ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://lottushome.shop, make a purchase, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

Full name
Billing and shipping address
Email address
Phone number (if provided)
Payment information (processed securely through our payment providers)

Device Information

We may automatically collect information such as:

IP address
Browser type
Device type
Operating system
Time zone
Pages visited
Referring website
Cookies and similar technologies

How We Use Your Information

Your information may be used to:

Process and fulfill orders
Provide customer support
Communicate order updates
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional communications if you have chosen to receive them

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Analyze website traffic
Improve website performance
Provide personalized shopping experiences

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing of Information

We do not sell your personal information.

We may share your information only with trusted third parties when necessary to operate our business, including:

Payment processors
Shipping carriers
Order fulfillment partners
Website hosting providers
Analytics providers
Fraud prevention services

These service providers are authorized to use your information only as necessary to perform services on our behalf.

International Transfers

Because our business operates internationally, your personal information may be processed or stored in countries different from your country of residence.

We take reasonable measures to ensure your information remains protected during these transfers.

Data Retention

We retain personal information only for as long as necessary to:

Complete your order
Comply with legal requirements
Resolve disputes
Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Object to certain processing activities
Request a copy of your personal data
Withdraw consent where applicable

To exercise any of these rights, please contact us using the information below.

Data Security

We implement commercially reasonable administrative, technical, and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.