Refund policy
Return & Refund Policy
Last updated: July 2026
At LottusHome, we are committed to providing quality home and kitchen products along with a smooth shopping experience. If you are not satisfied with your purchase, please review the policy below.
1. Return Eligibility
Items may be returned within 30 calendar days after delivery if they meet the following conditions:
- Unused and in original condition.
- Returned in the original packaging.
- Includes all accessories, manuals, and components.
- Free from damage caused by misuse or improper handling.
Products showing signs of use or missing original packaging may not qualify for a refund.
2. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos or videos of the product and packaging.
After verification, we will offer an appropriate solution, which may include a replacement, partial refund, or full refund.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
- Personal care products
- Consumable products
- Customized or personalized items
- Gift cards
4. Return Shipping
If the return is due to our error (incorrect or defective item), we will cover the return shipping costs.
If the return is requested for any other reason, the customer is responsible for the return shipping expenses.
5. Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
6. Order Cancellation
Orders may be canceled before they are processed for shipment.
Once an order has been dispatched, it can no longer be canceled.
Contact
For any questions regarding returns or refunds, please contact:
Email: contact@lottushome.shop